REGISTERING WITH CHAITANYA
FASHIONS AND MY ACCOUNT
Q: From where can I log in to My
On our home page at the top right corner you will
see the option of "Login / Register". Click on it and you will be
guided to the "log in" page.
Q: From the My Account section,
where can I check my order status?
After login in to your account, on the left side of
the page you can see the option of Orders. Click on it and you will see the
list of orders you have made with us. You can then click to the specific order
and see its status.
Q: I am unable to log in to My
Account. Please help.
Please take a screen shot of the error message and
send it across through an email. We will look into the issue.
Q: How can I register with Chaitanya
You can become a part of Chaitanya family in one
simple step. You need to click on "Login / Register" option on the
top right corner of our website and provide us with some of your basic
Q: How will I know whether I am
registered with you or not?
We will send you automated email confirming that
you are registered with us along with your login ID and password.
Q: What do I do if I have
forgotten my password or my password does not work?
If you have forgotten your password or it does not
work for some reason, the first step we recommend is to try the Forgot Password
link to generate a new password. If this new password doesn't work, please
contact Customer Support.
PLACING AN ORDER
Q: Do I need to type my address
every time I order?
For registered users we offer the facility to
retrieve saved addresses. For all new customers, we send the login password to
the email address provided at the time of registration. Once you have ordered
with us, your shipping address is saved in your My Account section. While
placing any subsequent order, simply enter your email and password to use this
saved address. You can also login to the My Account section to manage your
Q: How do I place an order?
You may follow the following steps to place an
1) Select the desirable item (as fabric or as customizable)
2) Add the item to Shopping bag
3) Click Proceed to checkout option
4) Login with your account details or proceed as guest
5) Enter the shipping address and select a payment mode to proceed with the
6) Click Place order and complete the payment.
7) On successful order placement the Order ID will be generated.
Q: I am unable to download your
item pages. Every time I try to open this item, a pop up box appears. Please
There might be some problem with your system
cookies. We request you to please delete stored cookies from your system and
try again. It should sort out the problem.
Q: Will I receive the exact blouse
as the model is wearing?
There are few items on the website on which the
blouse worn by the model is for photography purpose. Hence, we provide matching
blouse for those items which may differ from the one model is wearing.
Q: How will my order be delivered
We at Chaitanya deliver orders through reputed
courier companies like DHL, UPS, and First Flight.
Q: How will I know if order is
Once your order is successfully placed you will
receive a confirmation email from us. You can also login to the My Account
section and check the status of your order.
Q: Do you take orders over phone?
At present we do not take orders over phone. Would
request you to place the order through our website.
Q: I am placing an order to gift
someone. Will she receive the price tags and invoice?
We will try not to attach the invoice but generally
because of the prevalent regulations we send the invoice along with the
Q: Can I add an item after I have
placed my order?
Request you to place a fresh order for the item you
choose to purchase.
Q: How do I check the current
status of my orders?
Checking your order status is very easy. You need
to log in to the My Account section and click the Orders tab. The order, and
item, status will be available there.
Q: In My Account I can see all the
items with different status, what does it mean?
This indicates that the item is in process in our
workshop and will be shipped soon.
Q: How will I know when my order
You will receive an auto-generated email from us
with details of the item which has been shipped along with the tracking
details. You can also track your order
Q: Why was my order partially
This can happen as different items have different
processing time. Items which get ready first are shipped to you separately.
Q: Can I receive my order early
even if the time to ship is 21 days?
For priority requests, we can try for it. But we
cannot assure that we can make the delivery as per your request. Sometimes the
product takes their due time in processing. If you have any time constraints
then you can always opt for Ready to Ship products on our website.
Q: Can I remove stitching after my
order has been placed?
Yes, we can certainly remove the stitching or
customization request from your order. As long as the order has not moved to
the ProcessingÂ stage.
Q: Why is my order showing the
status as "Awaiting Confirmation"?
The status indicates that there is a confirmation
required from you for the item. You will receive an email from our customer
service team with the list of all details required from you.
Q: I want a part of my order to be
shipped in US and the other in India. Is it possible?
Due to differences in Shipping Costs, we cannot
ship items from one order to two shipping addresses. IF you need delivery at
two locations, we request you to place two orders.
Q: Will the out of stock item be
Once an item is out of stock there is no certainty
to provide that item in future. You can check the similar items available on
Q: How can I place an order of an
item in multiple pieces?
All you need to do is provide us the item code and
the required number through an email so that we can check and inform you about
Q: Do I need to register to shop?
No, you don't have to be a registered user of Chaitanya
Fashions to shop with us. However, being a registered user helps with faster
checkouts and personalized recommendations. Keeping the many benefits of
registration in mind, we have made registration very simple. While completing
an order all you have to do is choose the Guest Checkout option and we will
register your email and send you the My Account password.
Q: Price of my ordered item has
gone down / is now on sale after placing the order?
For all items we offer the best value to our
customers. In this case, it might happen due to various factors like high
demand of the item or low cost of the raw material.
DISCOUNTS & FREE GIFTS
Q: Do you provide any discount,
other websites provides a lot of discounts?
We offer our products at a very reasonable price
and we are not in practice of offering discount on regular items. Our mission
is to give our customers fresh fashion at genuine prices. We assure you that it
will be hard to find such a huge range of items and varieties under one roof
with so many offerings like Truste Certified Privacy, VeriSign Trusted Privacy,
McAfee Secure, and Customization Flexibility. We would also like to introduce
our Sale section. You may find items ranging from 10% to 30% discount. You may
check our Sale Section items link for sale. If you want to purchase our items in
a bulk then kindly let us know the item codes and the exact quantity so that we
can check and advise you accordingly.
Q: I want to use two discount
codes at a time. Can I?
Only one discount code can be used at a time to
place an order. We will update you if there are any changes in future.
Q: I have a $5 off coupon with me,
how can I use it in my current order for which I have already made the payment?
The $5 discount code will remain valid, you can
always use the same on your future purchase with us.
Q: Can I use discount codes even
if the item I am buying is on sale?
As the item is already on sale and on a discounted
price, any additional discount will not be applicable to it.
Q: I am unable to use my Gift
Card, provided against an earlier excess amount paid, to pay for a new order?
Request you to send us an email with the code
provided to you along with the item details, we shall assist you in getting the
Q: When I use a discount code on
the site, I am shown a discount code is invalid message.
All discount codes are subject to expiry. We
request you to email us the code so that we can check the same from our side,
and update you on it.
Q: I am unable to select a free
accessory with my order, how can I select it?
To select the free fashion accessory with your
order, you will have to login to the My Account section and complete your
profile. Telling us a few simple things like your date of birth (for special
surprises). Then, click the Fashions Accessory tab on the left and proceed to
select the item of your choice for the eligible orders. Please remember to
select the gifts against all items and submit the complete form.
Q: Is there any time limit to
redeem the gift card?
The gift card has a lifetime validity.
Q: Do I get a Free Gift only if my
order exceeds a particular amount?
There is no minimum order value. You get a fashion
accessory free with every item you purchase with us.