FAQ’s

FAQ's

REGISTERING WITH CHAITANYA FASHIONS AND MY ACCOUNT

Q: From where can I log in to My Account?

A: 

On our home page at the top right corner you will see the option of "Login / Register". Click on it and you will be guided to the "log in" page.

Q: From the My Account section, where can I check my order status?

A: 

After login in to your account, on the left side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.

Q: I am unable to log in to My Account. Please help.

A: 

Please take a screen shot of the error message and send it across through an email. We will look into the issue.

Q: How can I register with Chaitanya Fashions?

A: 

You can become a part of Chaitanya family in one simple step. You need to click on "Login / Register" option on the top right corner of our website and provide us with some of your basic information.

Q: How will I know whether I am registered with you or not?

A: 

We will send you automated email confirming that you are registered with us along with your login ID and password.

Q: What do I do if I have forgotten my password or my password does not work?

A: 

If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link to generate a new password. If this new password doesn't work, please contact Customer Support.

PLACING AN ORDER

Q: Do I need to type my address every time I order?

A: 

For registered users we offer the facility to retrieve saved addresses. For all new customers, we send the login password to the email address provided at the time of registration. Once you have ordered with us, your shipping address is saved in your My Account section. While placing any subsequent order, simply enter your email and password to use this saved address. You can also login to the My Account section to manage your saved addresses.

Q: How do I place an order?

A: 

You may follow the following steps to place an order: 
1) Select the desirable item (as fabric or as customizable)
2) Add the item to Shopping bag
3) Click Proceed to checkout option
4) Login with your account details or proceed as guest
5) Enter the shipping address and select a payment mode to proceed with the payment.
6) Click Place order and complete the payment.
7) On successful order placement the Order ID will be generated.

Q: I am unable to download your item pages. Every time I try to open this item, a pop up box appears. Please help!

A: 

There might be some problem with your system cookies. We request you to please delete stored cookies from your system and try again. It should sort out the problem.

Q: Will I receive the exact blouse as the model is wearing?

A: 

There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.

Q: How will my order be delivered to me?

A: 

We at Chaitanya deliver orders through reputed courier companies like DHL, UPS, and First Flight.

Q: How will I know if order is placed successfully?

A: 

Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.

Q: Do you take orders over phone?

A: 

At present we do not take orders over phone. Would request you to place the order through our website.

Q: I am placing an order to gift someone. Will she receive the price tags and invoice?

A: 

We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.

Q: Can I add an item after I have placed my order?

A: 

Request you to place a fresh order for the item you choose to purchase.

Q: How do I check the current status of my orders?

A: 

Checking your order status is very easy. You need to log in to the My Account section and click the Orders tab. The order, and item, status will be available there.

Q: In My Account I can see all the items with different status, what does it mean?

A: 

This indicates that the item is in process in our workshop and will be shipped soon.

Q: How will I know when my order is shipped?

A: 

You will receive an auto-generated email from us with details of the item which has been shipped along with the tracking details. You can also track your order here.

Q: Why was my order partially shipped?

A: 

This can happen as different items have different processing time. Items which get ready first are shipped to you separately.

Q: Can I receive my order early even if the time to ship is 21 days?

A: 

For priority requests, we can try for it. But we cannot assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website.

Q: Can I remove stitching after my order has been placed?

A: 

Yes, we can certainly remove the stitching or customization request from your order. As long as the order has not moved to the Processing stage.

Q: Why is my order showing the status as "Awaiting Confirmation"?

A: 

The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.

Q: I want a part of my order to be shipped in US and the other in India. Is it possible?

A: 

Due to differences in Shipping Costs, we cannot ship items from one order to two shipping addresses. IF you need delivery at two locations, we request you to place two orders.

Q: Will the out of stock item be available again?

A: 

Once an item is out of stock there is no certainty to provide that item in future. You can check the similar items available on the website.

Q: How can I place an order of an item in multiple pieces?

A: 

All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability.

Q: Do I need to register to shop?

A: 

No, you don't have to be a registered user of Chaitanya Fashions to shop with us. However, being a registered user helps with faster checkouts and personalized recommendations. Keeping the many benefits of registration in mind, we have made registration very simple. While completing an order all you have to do is choose the Guest Checkout option and we will register your email and send you the My Account password.

Q: Price of my ordered item has gone down / is now on sale after placing the order?

A: 

For all items we offer the best value to our customers. In this case, it might happen due to various factors like high demand of the item or low cost of the raw material.

DISCOUNTS & FREE GIFTS

Q: Do you provide any discount, other websites provides a lot of discounts?

A: 

We offer our products at a very reasonable price and we are not in practice of offering discount on regular items. Our mission is to give our customers fresh fashion at genuine prices. We assure you that it will be hard to find such a huge range of items and varieties under one roof with so many offerings like Truste Certified Privacy, VeriSign Trusted Privacy, McAfee Secure, and Customization Flexibility. We would also like to introduce our Sale section. You may find items ranging from 10% to 30% discount. You may check our Sale Section items link for sale. If you want to purchase our items in a bulk then kindly let us know the item codes and the exact quantity so that we can check and advise you accordingly.

Q: I want to use two discount codes at a time. Can I?

A: 

Only one discount code can be used at a time to place an order. We will update you if there are any changes in future.

Q: I have a $5 off coupon with me, how can I use it in my current order for which I have already made the payment?

A: 

The $5 discount code will remain valid, you can always use the same on your future purchase with us.

Q: Can I use discount codes even if the item I am buying is on sale?

A: 

As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.

Q: I am unable to use my Gift Card, provided against an earlier excess amount paid, to pay for a new order?

A: 

Request you to send us an email with the code provided to you along with the item details, we shall assist you in getting the same redeemed.

Q: When I use a discount code on the site, I am shown a discount code is invalid message.

A: 

All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.

Q: I am unable to select a free accessory with my order, how can I select it?

A: 

To select the free fashion accessory with your order, you will have to login to the My Account section and complete your profile. Telling us a few simple things like your date of birth (for special surprises). Then, click the Fashions Accessory tab on the left and proceed to select the item of your choice for the eligible orders. Please remember to select the gifts against all items and submit the complete form.

Q: Is there any time limit to redeem the gift card?

A: 

The gift card has a lifetime validity.

Q: Do I get a Free Gift only if my order exceeds a particular amount?

A: 

There is no minimum order value. You get a fashion accessory free with every item you purchase with us.

Loading...
Loading...